UX Director

Lisboa, Portugal

Feedzai is AI. We’re coding the future of commerce with a leading platform powered by artificial intelligence and big data. Founded and developed by data scientists and aerospace engineers, Feedzai has one critical mission: make commerce safe. The world’s largest banks, payment providers and retailers use Feedzai’s machine learning technology to manage risks associated with banking and shopping, whether it’s in person, online or via mobile devices.

We want your incredible talent to drive growth and help our customers be successful. Backed by years of hardcore work and funding from amazing investors (Citi, Capital One, Oak HC/FT, Sapphire Ventures, Data Collective) we’re at the inflection point of growth. We’re data people so you should have a desire and willingness to dig into the numbers, too.


We’re looking for a UX Director to lead our global design team and champion design thinking across the company. If you want to work on impactful solutions to a really challenging problem -  protecting merchants and banks from fraudsters and money launderers using an Artificial Intelligence Platform - then keep on reading!

Feedzai is seeking a seasoned multidisciplinary creative to tell an imaginative, consistent, and seamless story about Feedzai across all payments products for banks, merchants, e-commerce and online businesses.

Reporting to the Head of Product, The UX Director sets the design vision and strategy for all of our product lines. The ideal candidate is a hands-on, highly motivated person who can bring creative and strategic ideas to life, and someone who can thrive in a dynamic, fast- paced environment that includes multiple stakeholders. This person will manage, mentor and grow our talented team of designers across visual, ux and research disciplines, set processes and best practices, and champion design thinking across the company to ensure that design helps achieve the company’s ultimate strategic goals. The successful candidate will be an outstanding design leader, with a stellar track record of building and leading world-class design functions, and successfully implementing best-in-class approaches, structures and process.

Your day–to–day

  • Work in tandem with the Head of Product and Product team to execute the Feedzai roadmap and vision
  • Mentor, coach and grow our team of designers spanning visual design, UX design and UX research
  • Work with product, engineering, data science, clients and implementations to shape the product vision for our products and to develop friendly, easy-to-use user experiences
  • Advocate for our users by leveraging user research within the product creation process to influence design and product decisions
  • Represent design within the company, to partners, and externally. You’ll be the voice for insanely great design, particularly in an industry that needs forward thinking design leadership
  • Champion design thinking efforts across the company
  • Adopt a ‘hands-on’ approach when required to help the team with concept development and running design sprints
  • Be the driving force behind beautiful aesthetic experiences

Your know how

  • Outstanding design instincts in interaction and visual design, and design systems.
  • A strong mix of enterprise and consumer design experience delivered at scale
  • Deep understanding and experience practicing design thinking techniques in real world projects
  • Strong knowledge of user research techniques and how to best apply them
  • A portfolio with a wide range of product design work where you’ve played a key part in leading the design team to success
  • A solid point-of-view with a collaborative nature
  • At least 10+ years’ experience designing products, applications and design systems.
  • At least 5+ years of demonstrated success as a senior design leader within a large scale organization


Feedzai is an Equal Opportunity Employer.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.


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