Technical Writer

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. 

The Product Education Team is responsible for developing and delivering all training and documentation for Feedzai. Our team creates engaging learning paths, courses, modules, user guides, and documentation to empower users to understand and use our products effectively.

You:

We are looking for a Technical Writer to create and maintain high-quality documentation that allows our users, both internal and clients, to successfully understand and use our products. You will work closely with our product teams, engineers, subject matter experts, and others to weave together a cohesive experience for our users. Our ideal candidate will contribute industry best practices and help guide our efforts to modernize and scale our documentation in agile ways.

Your Day to Day:

• Collaborate closely with development teams to produce documentation for a portfolio of products.
• Make complex ideas, concepts, and tasks understandable to our diverse personas.
• Create and maintain top-quality documentation that is effective and persona-centric. 
• Work independently or in collaboration with other Technical Writers in the team, receiving and giving feedback to improve the documentation.
• Work in a “docs as code” and agile methodology, where documentation is produced and published following the same process as software, creating a complete product package.
• Help connect and integrate documentation and training materials to create one cohesive learning experience for our users.

You Have and You Know-how:

• Experience in a technical writing position at a software company, ideally with a good understanding of Agile methodologies
• MSc degree preferred, with education in Technical Writing, English, Journalism, Education, Communications or a related field.
• Excellent written and verbal communication skills in English. Proficiency in Spanish is highly beneficial.
• Ability to solve complex problems in effective and creative ways.
• High level of organization, with acute attention to detail and able to work independently as well as in a collaborative team environment.
• Ability to interact with peers, management, and customers in order to share and gain acceptance of complex information.
• Use independent judgment to solve strategic challenges that impact the department and the organization.
• You thrive in rapidly changing environments with competing and shifting priorities, while keeping focused on quality and detail.
• Capability to keep the big picture in mind and are always on the lookout for ways to evolve.
• Previous experience with user requirements and content structuring either in technical writing or similar environments.
• Experience working in a docs-as-code approach is desirable.
• Experience documenting APIs and mobile integration is desirable.

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategising, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

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Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies. 

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://feedzai.com/about-us/privacy/  for more information on how we process your personal data.