Partner Delivery Manager

Portugal Remote

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

The Partner Services and Delivery (PSD) Organization within Customer Success ensures success for partners providing Feedzai services. By maintaining high standards for execution, governance, and compliance, PSD ensures that partners effectively implement, deliver, and support Feedzai's products and services. The team plays a key role in partner-led project oversight, service quality management, operational support, and executing delivery enablement projects. Its responsibilities include Partner-Led Project Execution & Governance, Delivery Standards & Compliance, Partner Enablement for Services, Operational Support & Risk Management, Service Reviews and QBRs. Additionally, the Professional Services Division (PSD) collaborates with the revenue team on partner deal scope and structure, and manages internal resource planning to ensure successful partner project delivery, while also maintaining partner relationships within the Delivery Organization.

You:

The Partner Delivery Manager (PDM) is responsible for ensuring the successful execution of partner-led service delivery engagements by overseeing project performance, enforcing delivery governance, and managing delivery-related risks and escalations. Operating within a Partner-First model, the PDM ensures to uphold the vision for a partner to uphold the same delivery standards as Feedzai. The PDM provides project-level oversight, ensures adherence to scope, timelines, and quality standards, and holds partners accountable for meeting service expectations. The PDM acts as the primary point of contact for partner delivery performance, collaborating cross-functionally with Customer Success, Support, Product, and Legal teams to ensure a seamless and high-quality customer experience. The PDM plays a critical role in operationalizing delivery frameworks, driving consistency across engagements, and supporting continuous improvement in partner execution.

Your Day to Day:

Oversee the end-to-end execution of partner-led projects, ensuring adherence to delivery timelines, project scope, and agreed-upon milestones.
Review and approve partner-submitted project plans, comprehensive project documentation, and regular partner status reports.
Tracking Partner Portfolio delivery KPI
Capacity planning required internally with Feedzai delivery team.
Interlock with product on roadmap requirements from partner commitments
Ownership of data hygiene and reporting
Establish and manage partner risk tracking mechanisms, including the identification and monitoring of early warning indicators for potential project delays or issues.
Proactively lead escalation reviews and drive issue resolution workflows for projects identified as at-risk.
Maintain a centralized log of all partner-related escalations, meticulously tracking resolution timelines, key decision points, and final outcomes.
Implement preventative measures and best practices to minimize the occurrence of escalations.
Conduct regular partner delivery governance meetings,governance and health checkpoints around partner service deliverables.
Produce governance and compliance reports based on thorough review of project documentation, Service Level Agreement (SLA) adherence, and quality control metrics.
Create detailed performance summaries for each partner's delivery portfolio, highlighting key wins, delivery KPIs, and opportunities for improvement.
Identify opportunities to optimize delivery workflows, streamline partner onboarding processes, and improve the efficiency of partner engagement handoffs.
Proactively identify gaps and inefficiencies in delivery execution processes and develop and recommend continuous improvement initiatives.
Collaborate closely with Partner Operations and Customer Success teams to ensure smooth and efficient transitions throughout the entire pre- to post-delivery lifecycle.
Work to ensure partner delivery activities are consistently aligned with customer expectations, and overall project objectives.
Collaborate closely with Customer Success and Support teams to facilitate a seamless and positive post-implementation experience for customers.
Monitor and report on customer satisfaction levels specifically related to partner-led projects, identifying trends and areas for improvement.

You Have & You Know-how :

7–10 years in delivery management, partner delivery oversight, or customer success, ideally in a SaaS, professional services, or tech consulting environment.
Hands-on experience managing partner-led or outsourced project delivery, including project health reviews, compliance, and risk mitigation.
Familiarity with QBRs, service review frameworks, and delivery scorecards.
Experience with tools like JIRA, Smartsheet, Salesforce, or project governance platforms.
Strong understanding of Statements of Work (SoWs), delivery SLAs, and contractual execution requirements.
Global or multi-region experience working with partner ecosystems (SIs, resellers, regional integrators).
Excellent communication and interpersonal skills.
Proficiency in data analysis and interpretation to drive informed decision-making.
Demonstrated ability to drive cross-functional collaboration and influence stakeholders at all levels of the organization.
Demonstrated ability to drive cross-functional collaboration and influence stakeholders at all levels of the organization.

#LI-remote ##LI-BR1

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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Feedzai Culture

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How We Hire

We offer a wide variety of benefits for our employees globally. Here you can see the benefits all Feedzaians enjoy.

Yes! At Feedzai, we offer a Flex/Remote work policy. If you are near an office location, we have three options for you to choose the work style that best suits your needs:

> Primarily Office Based: You are in the office regularly 4 – 5 days per week.

> Flexible: You are in the office 2-3 days per week.

> Primarily Remote: You are in the office 1-2 days per month, as business requires.

We also have full remote options for employees who are not near one of our global offices.

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Our Talent Acquisition Team at Feedzai is committed to providing a best-in-class candidate experience. We keep in close contact with each candidate throughout the hiring steps, and its duration depends on various factors, such as the number of applicants, the complexity of the position, and the company’s internal processes.

Yes, you can generally apply for multiple positions at Feedzai. However, you must meet the qualifications and requirements for each role you’re applying for. Submitting tailored applications for each role you’re interested in can increase your chances of being considered. Please, note that you will only be considered for one position: the one that best matches your skills, experience, and motivation.

You can apply for a job by navigating to All Jobs. There, you will find our current job openings.

Yes, you can submit a general application on our Talent Community Page.

At Feedzai, one of our pillars is a culture of learning. We believe in internal mobility and growth and provide broad opportunities for career advancement. We offer an annual training budget for each Feedzaian. The specific career growth prospects can vary based on the role and individual performance. You can ask us about our commitment to professional development and potential career paths in your interview.

Check the How We Hire Page to learn more about our interview process.

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