Product Excellence Specialist

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. 

The CPO Office is responsible for strategic alignment across the entire Product department (Product Management, Engineering, UX/Education, and Product Operations), continuously improving the narratives’ articulation for decisions made, communication standards, and ways of working in order to connect strategy and execution in a straightforward and inspiring way. 

You:
You are a highly autonomous professional, utilizing wide-ranging experience to solve complex, cross-functional problems. You will own and define the approach for ambiguous, high-impact transformation initiatives toward excellence. Functioning as a true extension of the Product Chief of Staff, you will strengthen the operating rhythm and alignment systems, counseling, influencing, and supporting senior leaders on strategic direction to accelerate decisions execution in order to meet our yearly department goals.

Your Day to Day:
In this role, you will autonomously partner with and challenge Product leaders (Directors and above) to define and architect transformative actions that set the standards for roadmap performance excellence. Acting as a direct extension of the Chief of Staff, you will elevate clarity, alignment, and execution across the department. Your work centers on three key pillars:

Strategic Operator – facilitating alignment towards excellence in decision-making and steady execution

• Represent the Chief of Staff when needed in senior leadership forums.
• Lead end-to-end or advise, according to context, on critical transformation initiatives, from initial problem framing through to sustained adoption.
• Support the Product leadership operating rhythm governance, to improve decision-making speed and execution consistency across areas of expertise.
• Proactively scan for systemic gaps, defining the strategic solution and implementing structures for greater clarity and consistency across the organization.
• Map and provide the necessary data insights to support leadership decision-making, working in partnership with Product Operations Data Analysts as needed.

Connector – keeping information flowing in a timely manner

• Facilitate cross-functional alignment by establishing clear governance, decision-making models, and communication systems (e.g., standardized templates) to remove doubts and lack of clarity across Product Management, Engineering, UX, Education, and Operations.
• Partner with the People Business Partner on interventions that enhance organization-wide engagement and uplift communication culture, effectively breaking silos.

Force Multiplier – extending leaders’ reach and impact

• Proactively anticipate leaders’ needs and facilitate background work as needed (ie.: decks creation), allowing them to spend more time on strategic matters rather than on tactical execution.

You Have & You Know-how:

• At least 5 years of work experience in change management, program management, or a similar role with direct engagement with senior stakeholders, in fast-paced Engineering/Product departments (ideally B2B).
• Demonstrated ability to challenge thinking of senior stakeholders, facilitate alignment, and drive behavioral change through training, and support.
• Exceptional communication skills, with the ability to influence without authority, simplify complexity, and translate split information into clear narratives for different audiences (from more junior employees to senior leadership).
• Proficiency in project management, with the ability to orchestrate multiple workstreams, clarify ownership, and ensure predictable execution.
• Solid knowledge around business financials (general concepts), and comfort working with data and insights, partnering with analysts to evaluate impact, identify trends to inform leadership decisions.
• Ability to operate with autonomy and judgment, stepping into strategic leadership conversations confidently and representing the Product Chief of Staff when needed.
• Proficiency in collaborative tools (e.g., Google Suite, Confluence/Jira, Looker) and bias towards AI-first action to accelerate productivity.

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategizing, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and  discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

 #LI-Remote #LI-MG3

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies. 

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